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Does Restaurant Review Work

The 2004 introduction of Yelp was a game-changer for the Restaurant Industry. It provided customers with a platform to post reviews about their dining experience. Today there are several relevant platforms like Trip Advisor, Google and Facebook. Customer reviews have turned into an important tool to build trust and attract new customers. Review and ratings […]

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How To Win Unsatisfied Customers

Customer complaints are inevitable. From coffee shops to Michelin star restaurants, everyone comes across unsatisfied customers. No matter how good of a customer experience you provide, it won’t meet the expectations of a few. And many a time there is room for improving the service. However, negative feedback online or offline can damage your business. […]

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Merchandising – How can restaurants increase their visibility and reach

You walk into a restaurant, the attendant comes in, and you can’t help but notice the graphic t-shirt he is wearing. You have ordered the food, but all this time you are more interested in buying that t-shirt. That’s precisely what merchandising is about. So what exactly is merchandising? In simple words, it’s everything you […]

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How to deal with employee turnover

It’s no secret that employee turnover is one of the major concerns for any restaurant owner. The annual employee turnover rate reached a staggering 75% in early 2019. The growing number of restaurants in the neighbourhood has provided people with ample opportunities to switch multiple jobs. And, this trend is not going to change anytime […]

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Are You Killing Your Employees

Mental Health is an undermined issue in most sectors, and the hospitality industry is no different. Long hours, lofty straining work environments and a need to be always on your toes can take a toll on the mental condition of even the most healthy minds! Then, to add to the misery comes the never-ending criteria […]

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How To Nail Your Restaurant Loyalty Program

Loyalty programs are one of the most tried and tested methods of customer retention. Though its widely popular only a handful of companies manage to execute it perfectly. Restaurant loyalty programs are no different. Over the years only a few have cracked the art of loyalty program. Starbucks is one of them. So today lets […]

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Health and Wellness for Bartenders

Mixologists across the world are glorified for their dedication to develop and market beautifully crafted and deliciously mixed drinks consistently. This is a trend that is growing in the past couple of years. Instagram and Youtube are highlighting craft cocktails and the people behind the drink. Bartending has become more of a lifestyle than an […]

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Restaurant Communication Simplified

The global hotel industry revenue was $570 billion in 2017; yet when we look at the employee turnover rate, it stands high at 73.8%. So, what’s the issue? Apart from problems like long working hours and lack of employee benefits, communication is still one of those factors restaurant owners fail to deal with. And many times, lack of […]

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The Pareto Principle In Hospitality: Marketing

Building relationships is the key to develop an attractive and reliable image for your brand in hospitality. However, in the case of targeting new guests, it will solely rely on your marketing skills. There are many articles with a top ten to-do lists to have a proper marketing strategy. Yet, the one element that most […]

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Restaurant Food Waste: How to do everything right!

With mouth-watering food comes eye-watering waste. Every year, tons and tons of food waste is produced in the hospitality industry. 400,000 tonnes of food waste is generated each year in the UK alone, and the numbers are still increasing according to a report by WRAP. Wondering how you can reduce food waste at your restaurant? […]

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